Customer Success Engineer

Sales & Marketing · Ireland, France, Spain or the UK, Remote Working
Department Sales & Marketing
Employment Type Full Time
Minimum Experience Experienced

42Crunch is looking for a talented Customer Success Engineer to join our rapidly expanding, venture-backed startup. The position is a highly technical one and includes taking charge of 42Crunch's platform implementation, with a focus on architecture, training, managing technical relationships, and participating in technical and commercial meetings. This position is remote working and the successful candidate will be based in Ireland, France, Spain or the UK. 


About 42Crunch


42Crunch is revolutionising the App Sec market by bridging the gap between development and security. The 42Crunch API Security platform allows enterprises to adopt a shift-left approach and automate API security throughout the API lifecycle, from design through production.  Our team of security as code experts comes together every day to deliver a truly innovative, world-class API threat protection platform. Our clients range from SMBs to Fortune 500 businesses and industry leaders across a wide range of sectors. We recently raised funding in order to further our efforts to simplify and modernize the way enterprises deploy secured APIs.


Job Description

Our Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude.  We strive to be super professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.


You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.


Requirements

  • Deep knowledge of OpenAPI/Swagger, REST APIs development and DevOps principles is required.
  • Knowledge of Kubernetes, Docker, OAuth, OpenID Connect is a plus.
  • Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike
  • At least 2 years of experience in Presales/Technical Support(L2-L3)/Professional Services for an AppSec-related solution (API Management, Firewalls, SAST, DAST)
  • Strong problem-solving skills
  • Love for technology with a get-to-know-how-it-works attitude
  • Self-motivated, proactive approach while owning processes end-to-end
  • Ability to work well with limited direct supervision
  • Attention to detail, with great focus on quality of result


Compensation & Benefits

 

Competitive package based on experience, including:

  • Stock options
  • Medical benefits including dependents
  • Flex PTO, generous leave


42Crunch is an Equal Opportunity Employer

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  • Location
    Ireland, France, Spain or the UK, Remote Working
  • Department
    Sales & Marketing
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced