Technical Writer

Engineering · Remote, Remote
Department Engineering
Employment Type Full Time
Minimum Experience Experienced

Technical Writer

Engineering Division · Ireland, UK, or France (remote working)

 

42Crunch is looking for a highly motivated Technical Writer to join its growing Engineering Team.

 

 

Responsibilities:

  • Create, update, and maintain product and API documentation for an API security SaaS product.
  • Collaborate with the rest of the engineering team to provide end-users with guidance as and when needed, both outside and within the product itself.
  • Work with the Customer Success team to help resolve issues that end users encounter and include lessons learned in documentation.
  • Contribute with Marketing to provide script and storyboard tutorial videos for the product.
  • Help ensure that the company maintains a unified voice and communicates consistently.

 

 

Skills & Requirements:

Required:

  • At least 3 years of experience on writing user guidance.
  • Strong communication skills (both verbally and in writing) with a native-like fluency in English.
  • Strong experience on single-sourcing and content reuse.
  • Experience in producing documentation as part of a documentation team working on the same source.
  • Great time management and self-organising skills.
  • Keen interest in new learning acquisition.
  • Occasional travel to other 42Crunch offices.

 

Desired:

  • Relevant college or university degree (for example, Technical Communication, English, Software Engineering)
  • Previous experience of highly technical products and API documentation.
  • Experience with MadCap Flare, XML/XHTML, and CSS.
  • Experience with version control using Git.
  • Experience with working with distributed teams.
  • Ability and willingness to think outside the box.

 

Distinct advantage:

  • Experience with Docker, cURL, Postman.
  • Experience with terminology work.

 

 

 

Compensation & Benefits:

Competitive package based on qualification and experience, including:

  • Flexible working & generous leave
  • Remote work as preferred
  • Medical benefits including dependents
  • Retirement Plan Contributions

 



About 42Crunch:

APIs are the core building block of every enterprise’s digital strategy, yet they are also the number one attack surface for hackers. 42Crunch was founded by veterans of the security and API management industry who recognized that the traditional approach to protecting APIs was simply not scalable. The time is now right for a new approach to API security. 42Crunch exists with the purpose of making API developers' and security practitioners' lives easier, by providing a developer-first platform to automate security into the API development pipeline and giving full visibility and control of security policy enforcement at every stage of the API lifecycle. We are growing fast. In the past year, we’ve expanded our international footprint, and closed a $17m Series A funding round to support our global growth.

 

 

Our customers range from SMBs to Fortune 500 businesses and industry leaders across a wide range of sectors. 42Crunch has over 400,000 developers using our tools at enterprises such as Ford, Verizon, Vanguard, Nike, Prudential, Pollinate, Nationwide and others. Our customers focus on innovation and strategic business outcomes, and we worry about their APIs.

 

 

42Crunch is based in the UK, Ireland, the USA and France.

 


42Crunch is an Equal Opportunity Employer

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  • Location
    Remote, Remote
  • Department
    Engineering
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced